Help Center

Handling time is about 2 to 4 working days (excluding Saturdays, Sundays and public holidays) if the wig is in stock and not a made-to-order wig.

Delivery usually takes about 4 to 8 working days which is about 2 to 4 weeks. Delivery time does not include any handling time and production time. Several factors could affect delivery time, such as custom inspection, peak season for postal service such as Christmas, recipients' local postal service, and extreme weather conditions. Please note that the delivery period could be delayed due to increased security measures on all inbound international air mail packages. 

We ship our products by registered air mail and expedited shipping. For registered air mail, we use several couriers such as The United States Postal Service (USPS), Hong Kong Post, and China Post. For expedited shipping, we use DHL and EMS. 

You could trace your package by clicking into the courier's link with the 

tracking number provided to you.

1. USPS: https://www.usps.com
   
2. Hong Kong Post: http://www.hongkongpost.hk/eng/tracking/index.htm
3. EMS: http://www.speedpost.hk/speedpost/index.jsf
4. DHL: http://www.dhl.com 
5. China Post & Others:  http://www.17track.net/en/

Yes, we will send a delivery confirmation email with tracking number provided.

We will arrange to re-send the package to your new or correct address after we have received the returned package. Buyers are responsible for the postage to re-send the package.