FAQ

Delivery

Handling time is about2 to 4 working days (excluding Saturdays, Sundays and public holidays) if the wig is in stock and not a made-to-order wig.

Delivery usually takes about 4 to 8 working days which is about 2 to 4weeks. Delivery time does not include any handling time and productiontime. Several factors could affect delivery time, such as custom inspection,peak season for postal service such as Christmas, recipients' local postalservice, and extreme weather conditions. Please note that the deliveryperiod could be delayed due to increased security measures on allinbound international air mail packages.

We ship our products by registered air mail and expedited shipping.For registered air mail, we use several couriers such as The United States Postal Service (USPS), Hong Kong Post, and China Post. For expeditedshipping, we use DHL and EMS.

You could trace your package by clicking into the courier's link with the tracking number provided to you.

1.USPS: https://www.usps.com

2.Hong Kong Post: http://www.hongkongpost.hk/eng/tracking/index.htm

3.EMS: http://www.speedpost.hk/speedpost/index.jsf

4.DHL: http://www.dhl.com 

5.China Post & Others:  http://www.17track.net/en/

Yes, we will send a delivery confirmation email with tracking numberprovided.

We will arrange to re-send the package to your new or correct addressafter we have received the returned package. Buyers are responsible forthe postage to re-send the package.

Payment & Taxes

We accept PayPal and credit card payment.

No. You could complete your order as a guest and simply fill out yourcredit card information at PayPal to complete the transaction. Alternatively,you could sign up for a PayPal account which is a very convenient andsecure way to make online purchase.

Shipping charges do not cover duty and taxes. Customers areresponsible for all applicable duties and taxes associated with the shipment.Should you decide to refuse your order for any reason, you are also responsible for the return shipping cost if any.

Return Policy

If you are not satisfied with your purchased item, you could return it within 14 days for a refund of the item price only. The returned item must be in its original new condition with the tag attached. Items that have been used will not be accepted for return. Customized item, such as color, style or fitting has been customized, will not be accepted for return as well. 

Postage to return the item will be paid by customer. We do not, however, offer any exchange of item.

Wigs Related

Washing & Care Instruction is as below:

• Run the fiber with fingers gently and thoroughly.

• Add one tablespoon of mild shampoo to a sink filled with cold water.

• Put the wig into the water for one minute and wash it gently.

• Rinse well in cold water for a few times or until thoroughly rinsed.

• Shake it out carefully and dry the wig with a towel. Let the wig dry in a natural way.

• Do not use curling iron or straightening irons to style the wig unless specified with heat resistant fiber.

• Do not style the wig until it is completely dry.

• Hair setting is not necessary since the curls will be back into their natural form when hair is completely dry.

• To maintain its natural texture, minimize constant brushing and pulling of hair.

Our wigs are all one size which can fit a 22" head size, and there arehooks inside the wig to adjust its size. However, please note that everyone'shead size and neck length are different and these factors could make thelength of the wig vary from the length of the wig shown in the pictures.

Due to different monitor settings and the lighting of our photo-shooting,there is a chance that color that appears on your monitor could vary slightlyfrom the original color of the wig.

With a measure tape, begin at the front of your hairline and wrap the tape behind your ear to the nape of your neck around to your other ear until the tape meets again at the front of your hairline. The comfortable elastic/fabric material is stretchable and can fit most head sizes.

(1) Most wigs have adjustable tabs at the neck to adjust the cap up to 1" for comfortable and secure fit.

(2) For centimeters to inches conversion: 53.5 centimeters is equal to 21 inches,56 centimeters is equal to 22 inches, and 58.5 centimeters is equal to 23 inches.

As your head size and neck length are different from our mannequin, it could make the length of the wig different from the length of the wig as shown in the pictures.

A skin top is made to be like the top of the head when you put the wig on. Our skin top is made of resin. We make the part at the top of the wig appear to be coming out of flesh which look more natural and human-like.We do have different types of skin top, such as, circular / point type,straight type,zip-zap type to go with different hair styles.

All our wigs come with 2 adjustable straps on both left and right side in the inner lining. These can be used to make a wig quite tight on your head so that, in most cases, it would be hard for it to fall off. If you want extra security, wigs can be further secured by using bobby pins through the wig or at the edges of the wig.

There are two options that work quite well for our clients with longer hair. Some of our customers wrap their hair around their head and pin it in place underneath their wigs. You can also wear a wig cap (a head cap that may be worn underneath the wig). The wig cap fits tightly (but comfortably)over your hair and keeps your hair in place.

Using a wig cap is mainly a matter of personal preference. Most of our customers, whether they have long or short hair, prefer to use wig caps because it holds the hair in place better and helps to keep the wig cleaner. 

In some instances, it may also prevent hair breakage due to the wig cap rubbing against the scalp.

Yes. Our wigs may be trimmed or styled just like normal hair to suit your needs. However, please note that, due to the product nature, we do not accept any return which has been worn, trimmed or styled.

It is normal for long hair wigs to get tangled up. When that happens, you may use a large tooth comb to work on the fiber from the lower part first, then bit by bit move it towards the root. Please remember not to comb the hair from the root to the tips in a stroke or back comb the hair.